PRIVACY POLICY

Last updated: October 2025

InspectCare (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are

InspectCare mainly provides independent property check-ins, inspection support, viewing support, light maintenance and reporting services for homeowners, tenants, landlords, and agencies across Brisbane, the Gold Coast and South East Queensland.

Our website is: https://www.inspectcare.com.au

Information We Collect

We collect personal information necessary to deliver our services, including:

  • Contact details: Name, phone number, email, and property address.

  • Service details: Booking information, access instructions, inspection notes, property photos/videos, and related reports.

  • Payment details: Securely processed through third-party payment providers.

  • Communications: Emails, SMS, WhatsApp, and website form submissions.

  • Website analytics: Browser type, device info, IP address, and general usage data via Google Analytics or Meta Pixel.

We collect information directly from you or someone authorised to act on your behalf (e.g. property manager, landlord).

How We Use Your Information

We use your personal information to:

  • Deliver and manage bookings, inspections, and reports.

  • Communicate updates, findings and outcomes.

  • Issue invoices, receipts and maintain service records.

  • Improve our website and service experience.

  • Respond to enquiries or feedback.

  • Meet legal and regulatory obligations.

We do not sell, rent or trade your information under any circumstances.

Photo & Video Evidence

Where services involve photo or video documentation (e.g. property reports or insurer evidence), these materials are used only for service delivery, client reporting, and record-keeping.

We will never share or publish identifiable property imagery without your consent.

How We Store & Protect Your Data

Your information is stored securely and protected from unauthorised access or disclosure.

We use encrypted systems and reputable platforms such as Google Ads, Squarespace, Google Workspace, and WhatsApp Business.

Data is retained only as long as required for service delivery or legal record-keeping obligations.

Disclosure to Third Parties

We may share limited information with:

  • Licensed trades or contractors (for approved maintenance or repairs).

  • Insurers or property managers (where you authorise us to share reports).

  • Technology providers supporting our website or communication systems.

All third parties are required to handle your data responsibly and in compliance with Australian privacy laws.

Cookies, Pixels & Third-Party Analytics

Our website uses cookies and tracking technologies to understand visitor behaviour, improve user experience and deliver relevant advertising.

We use the following third-party tools and services:

  • Google Analytics & Google Ads – for measuring traffic, conversions and understanding how visitors use our site.

  • Meta Pixel (Facebook & Instagram) – to analyse traffic and show relevant ads across Meta platforms.

  • TikTok Pixel – to help us measure ad performance and reach users on TikTok.

  • Google Workspace – for secure email hosting, calendar, and document management.

These services may use cookies, device identifiers or similar technologies to collect non-personal information such as IP address, browser type, and on-site actions. This data helps us improve marketing and website functionality.

You can control or disable cookies in your browser settings and adjust ad personalisation options within your Google, Meta, or TikTok account preferences.

InspectCare does not have access to or store your credit-card information, and we do not share personally identifiable information with these platforms unless required for specific service delivery (e.g., advertising audience targeting).

Access & Correction

You may request access to the personal information we hold about you, or ask for corrections to inaccurate details.

Contact us at info@inspectcare.com.au and we will respond within a reasonable timeframe as per the Australian Privacy Principles.

Overseas Disclosure

Some of the third-party tools we use (including Google, Meta, TikTok, and other cloud-service providers) may store or process data on servers located outside Australia.

These providers are required to comply with international data-protection standards, and we take reasonable steps to ensure your information remains protected under Australian law.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in operations or legal requirements.

The latest version will always be available on this page, marked with the “Last Updated” date.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact:

InspectCare
 Email: info@inspectcare.com.au
 Website: www.inspectcare.com.au
 Service Area: Brisbane, Gold Coast & South East Queensland

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.