Terms of Service
Last updated: October 2025
These Terms of Service (“Terms”) govern your use of InspectCare’s website and services. By booking, engaging or using InspectCare (“we”, “our”, “us”), you agree to these Terms. Please read them carefully before using our website or services.
Who We Are
InspectCare provides independent property check-ins, inspections, viewing and inspection support, maintenance, storm response, and related reporting services across Brisbane, the Gold Coast and South East Queensland.
Website: www.inspectcare.com.au
Acceptance of Terms
By submitting an enquiry, booking a visit or using our website, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.
Scope of Services
InspectCare provides non-invasive, visual-only, and independent property observation, reporting, and light-maintenance services for residential, commercial, and holiday properties.
Our offerings include (but are not limited to):
Home Check-Ins – Regular attendance and reporting for absent residents, expats, holiday homes and unoccupied properties for peace of mind, to maintain a lived-in appearance and support insurance compliance.
Property Maintenance, Upkeep & Cleaning – Light property maintenance, garden and lawn care, tidying, pressure washing, bin cleaning and interior cleaning for existing clients.
Tenant Viewing Support – Attendance at rental property viewings on behalf of prospective tenants; includes red-flag identification, photos, notes and neighbourhood observations.
Tenant Inspection Support – Attendance during entry and exit (bond) inspections, with independent photo and condition reports to help protect the tenant’s bond.
Landlord Viewing Support – On-site attendance and facilitation for landlords or agencies during rental property viewings or private inspections.
Landlord Inspection Support – Attendance and reporting for landlords or agencies during entry, routine and exit inspections.
Buyer Viewing Support – Independent on-site attendance and property viewing representation for interstate, overseas or time-poor property buyers and investors.
Post-Storm Checks & Emergency Attendance – Rapid attendance after storms or emergencies to assess visible damage, confirm safety, check essential systems and provide insurer-ready documentation.
Smoke Alarm Checks & Testing – Visual and function testing of smoke alarms, vent cleaning and timestamped photo logs to help owners, landlords and tenants maintain safety.
Secure Key Holding & Authorised Access Management – Optional key-holding for approved access, emergency entry or trades coordination, with all uses logged.
Insurance Claim Damage Reports – Independent photographic and written documentation of damage or events for insurance evidence.
Business Premise Check-Ins – Attendance and reporting for shops, offices and commercial units while vacant or unattended.
Airbnb & Holiday Property Turnover Support – Between-booking assistance, basic cleaning and trades coordination where requested.
InspectCare’s role is independent and observational. We do not act as a licensed property manager, real-estate agent, building inspector, security provider or trades contractor. All services are visual, non-invasive and limited to light-duty maintenance unless otherwise agreed in writing.
Bookings & Access
Bookings are subject to availability. You agree to provide accurate property details, safe access instructions and any relevant site information. By engaging us, you authorise InspectCare staff or approved representatives to enter the property during the scheduled time to perform agreed services. Access may be via you, an authorised representative or pre-approved secure key access. We will never enter a property without prior permission.
InspectCare relies on information, instructions, and representations provided by the client or their authorised agent. We are not responsible for inaccuracies, omissions, or access issues arising from incorrect information.
For tenanted properties, you warrant that all statutory entry requirements (including valid Form 9 and notice periods) are met prior to our attendance; InspectCare relies on your confirmation of lawful access.
Client Authority
You warrant that you are the lawful owner, tenant, or authorised agent with authority to engage InspectCare and to grant access to the property. You agree that InspectCare may rely on your representations regarding authority and lawful access without further verification.
Reports & Deliverables
Reports, photos and videos are prepared with reasonable care and skill but are visual observations only. They may not detect hidden or latent issues. Reports are intended for general information, insurance support or record-keeping — not as compliance certification, building inspection or valuation.
Deliverables & Timeframes
Unless otherwise stated, we aim to provide photos, media and a reports on the same-day or next business day following attendance. Delivery times are estimates and may vary due to safety, access, or weather conditions. Timeframes are targets, not guarantees.
Fees, Payments & Cancellations
All fees are in AUD and may include GST. Payment is required prior to or upon completion unless otherwise agreed.
Cancellations
More than 24 hours’ notice – no charge.
Less than 24 hours’ notice – 50% of the fee may apply.
No access on arrival (including locked premises or unsecured/aggressive animals) – full fee applies.
Waiting time: delays beyond 15 minutes may incur a fee.
Overdue invoices may attract late fees and suspension of future bookings.
Quotes, Pricing & GST
All prices are in AUD and include GST unless stated otherwise. Quotes are valid for 14 days unless stated otherwise. Consumables, small materials, tolls or parking costs may be added at cost with prior approval.
Liability & Disclaimers
While we take all reasonable care, you acknowledge that:
Services are visual and non-invasive (unless agreed in writing).
InspectCare is not liable for hidden faults, omissions or subsequent damage beyond our control.
Responsibility for property maintenance, safety and insurance compliance remains with you.
We are not responsible for losses resulting from insurer, landlord or agency actions.
To the fullest extent permitted by law, InspectCare’s total liability shall not exceed the amount paid for the relevant service.
Consumer Guarantees & Non-Excludable Rights (ACL)
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). Where we are permitted to limit remedies for a breach of non-excludable guarantees, our liability is limited to re-supplying the services or paying the cost of having the services supplied again.
Indemnity
You agree to indemnify and hold harmless InspectCare, its employees, and contractors from any claims, losses, damages, or liabilities arising from:
(a) your breach of these Terms;
(b) unsafe or unlawful site conditions;
(c) unauthorised or incorrect access instructions; or
(d) actions or omissions of third-party trades or service providers you instruct InspectCare to coordinate.
Variations, Waiting Time & Site Conditions
If on arrival the scope differs from the booking (e.g., extra areas, additional tasks, unsafe or obstructed access), we may:
obtain your approval for a variation and adjusted fee; or
limit our attendance to the original agreed scope; or
charge waiting time where we are delayed more than 15 minutes beyond the scheduled access time.
Parking, tolls, or paid access fees reasonably incurred will be added at cost.
Subcontractors
We may engage vetted subcontractors to deliver parts of the services. These Terms apply to services performed by our subcontractors. Where we coordinate independent third-party trades at your request, we are not a party to their contract and are not responsible for their workmanship, warranties or insurance.
All InspectCare subcontractors are required to hold appropriate insurance and comply with our service standards.
Safety & Access Limitations
InspectCare operates under a “Safety First” policy. We will not enter areas deemed unsafe, including but not limited to:
live electrical hazards, structural collapse, active floodwaters, severe weather or unsafe occupants/animals. Where hazards exist, observations may be limited or rescheduled.
Pets, Alarms & Sensitive Systems
You are responsible for securing pets and advising InspectCare of any alarms, access codes or sensitive systems (e.g., monitored security, perimeter, medical or fire alarms) before our attendance. InspectCare is not liable for alarm activations, call-out charges or pet escapes where accurate instructions or access details were not provided.
It is the client’s responsibility to disengage all alarm systems prior to our arrival and to re-engage them upon our departure, unless alternative arrangements have been agreed to in writing.
Where an alarm or sensitive system triggers during attendance, InspectCare will take reasonable steps to notify you immediately but accepts no responsibility for any resulting costs, disruptions or false alarm responses.
Hazardous Materials & Biohazards
InspectCare does not handle or remove hazardous materials or biohazards, including asbestos, mould remediation, sewage, sharps, or chemical spills. If such hazards are identified, work will cease immediately, and you will be advised to engage a qualified professional.
No 24/7 Monitoring or Emergency Response
Our services do not include continuous monitoring, patrol, guarding, or first-responder duties. Attendance is limited to the booked time windows or agreed on-demand call-outs.
Refunds
If we are unable to complete a scheduled service due solely to our fault, we will refund the fee for the incomplete portion or re-attend at no additional charge (our choice), consistent with your rights under the ACL.
Changes to Terms
We may update these Terms from time to time. The current version on our website applies to new bookings. For existing forward bookings, the Terms effective on the date of booking will apply unless we notify you and you agree to the updated Terms in writing.
Home & Business Property Check-Ins Disclaimer
InspectCare provides independent property attendance, condition reporting, and oversight services for residential homes, holiday properties, offices, shops, and commercial premises that may be vacant, unattended, or temporarily unoccupied.
Our Check-Ins are designed to help property owners, tenants, landlords, agencies, and business operators maintain peace of mind, safety awareness, and insurance compliance when they cannot be on-site.
When engaged, InspectCare may:
Attend the property or premises at scheduled or on-demand intervals;
Conduct visual perimeter, access, and interior checks (where access is authorised and safe);
Observe and report on indicators of break-ins, leaks, power outages, storm impacts, or general deterioration;
Verify power and essential systems (e.g. fridges, alarms, gates, lighting) where safe to do so;
Collect or move mail and bins as requested;
Capture timestamped photos or short video for documentation;
Perform minor tidying or light make-safe tasks within scope (closing windows, moving debris, isolating power);
Provide a brief written summary or insurer-ready report following each visit.
InspectCare’s check-in services are visual, non-invasive, and non-security in nature. We do not:
Provide patrol, guard, or surveillance services;
Perform licensed electrical, plumbing, pest, or structural work;
Guarantee prevention of theft, damage, or unauthorised access;
Store or manage goods, cash, or stock on behalf of clients;
Provide emergency response beyond attendance and notification.
Responsibility for property safety, security systems, and insurance coverage remains with the property owner, occupier, or managing agent.
InspectCare’s role is to observe, document, and communicate, helping clients identify issues early and maintain readiness for insurance and maintenance purposes. All check-ins include timestamped photographic evidence and plain-English reporting.
For business premises, offices or commercial sites, InspectCare’s observations are general only and do not constitute workplace safety, fire, electrical or compliance inspections under Queensland WHS legislation. Responsibility for regulatory compliance remains with the business operator or owner.
Post-Storm Checks & Emergency Attendance Disclaimer
Storm or emergency checks involve visual assessment only. We may perform basic “make-safe” tasks (e.g. closing gates/windows, isolating power) when safe, but no structural or electrical work is undertaken. Unsafe conditions are documented and referred to licensed trades with your consent.
InspectCare provides rapid on-site attendance, visual condition reporting, and limited make-safe assistance following severe weather events or emergencies. This service helps homeowners, landlords, agents and insurers obtain fast, independent visibility of property condition after storms, floods, or similar incidents.
When engaged, InspectCare may:
Attend the property once conditions are deemed safe;
Conduct a visual exterior and interior assessment (where access is safe);
Check power to essential systems (fridges, freezers, pool pumps, alarms, access gates);
Identify obvious hazards, leaks, debris, or visible damage;
Perform minor make-safe tasks within scope (e.g. closing windows & gates, isolating power, moving light debris);
Capture timestamped photos and/or short video for insurer documentation;
Provide a same-day or next-business-day summary report outlining findings and recommended next steps.
InspectCare’s storm and emergency services are visual and observational only. We do not:
Enter hazardous zones or active disaster areas until authorities confirm safety;
Perform licensed electrical, roofing, plumbing, or structural repair work;
Guarantee prevention of further damage;
Provide engineering, safety certification, or insurance assessments.
Where damage or risk exceeds our permitted scope, InspectCare will notify you immediately and may, at your request, coordinate or refer licensed contractors (e.g. roofers, electricians, glaziers) to attend. Coordination is done as a courtesy only; InspectCare is not responsible for the work or outcomes of any third-party provider.
Clients engaging InspectCare for emergency attendance agree that:
Access must be lawful and safe before entry;
InspectCare’s role is to provide independent reporting, not emergency response or rescue services;
Responsibility for insurance claims, property restoration, and ongoing risk management remains with the property owner or managing agent.
All reports include timestamped photos for your insurer or records.
Property Maintenance Disclaimer
Maintenance work is limited to non-licensed, light-duty activities such as mowing, painting, pressure washing, tidying, cleaning and minor touch-ups. We do not perform electrical, plumbing, roofing, pest or structural repairs. All specialised work is coordinated through licensed contractors where required.
InspectCare provides light property maintenance, upkeep, tidying, and cleaning services to help homeowners, landlords, tenants, and short-term rental hosts maintain their properties in good condition and presentable appearance.
These services may be booked as a standalone visit or as an add-on to a Home Check-In, Inspection, or Viewing Support service.
When engaged, InspectCare may perform:
Lawn mowing, edging, garden tidying, and debris removal;
Pressure washing (driveways, patios, bin areas, or paths);
Bin cleaning and bin management;
Cobweb and exterior surface removal;
Interior cleaning (vacuuming, mopping, surface wipe-downs, bathrooms, kitchens, toilets);
Light touch-ups such as minor scuff or paint repairs (subject to approval);
Bond or pre-inspection cleaning, or post-works tidy-ups;
Coordination of licensed trades for repairs outside our scope.
InspectCare’s maintenance work is non-structural, non-invasive, and limited to general appearance and hygiene tasks.
InspectCare does not:
Perform licensed electrical, plumbing, gas, roofing, pest control, or asbestos-related work;
Conduct structural, height, or heavy-equipment tasks;
Provide waste-removal services beyond small green-waste quantities;
Guarantee outcomes of third-party contractors or trades.
When coordinating trades, InspectCare acts only as an access supervisor or facilitator — not as the contracting party. Any warranties, insurance, or liabilities for work completed by others remain with the relevant licensed provider.
Clients engaging InspectCare for maintenance or cleaning must ensure:
The site is safe and accessible upon arrival;
Utilities and necessary resources (e.g. water, power) are available; and
Any known hazards are disclosed prior to attendance.
All maintenance and cleaning visits include timestamped before-and-after photos for verification and record-keeping.
Landlord Viewing Support Disclaimer
InspectCare may attend and facilitate scheduled rental property viewings on behalf of landlords, private owners, or their authorised real estate agents. Our role is limited to unlocking, supervising, and re-securing the property, and providing a brief written attendance confirmation or viewing report.
InspectCare does not issue tenancy entry notices, negotiate or enforce access, liaise with tenants regarding viewing arrangements, or conduct any activity requiring a real estate licence under Queensland law.
The landlord or their authorised agent is solely responsible for:
Ensuring lawful entry procedures have been followed in accordance with the Residential Tenancies and Rooming Accommodation Act 2008 (QLD), including the issuance of the correct entry notice (e.g. Form 9); and
Providing InspectCare with written confirmation that the tenant has been properly notified and/or consented before any attendance occurs.
InspectCare will not attend or facilitate a viewing without prior confirmation that lawful access has been arranged. Our role is strictly supportive and observational, not representative or managerial.
Landlord Inspection Support Disclaimer
InspectCare may attend entry, routine, or exit inspections on behalf of a landlord or authorised real-estate agent to unlock, supervise, document and re-secure the property, and to provide brief attendance notes and/or timestamped photos.
InspectCare does not:
Complete, sign or submit RTA forms (including Form 1a Entry Condition Report or Form 14a Exit).
Issue entry notices, negotiate access, or enforce entry.
Provide legal advice or carry out regulated real-estate activities under the Property Occupations Act 2014 (Qld).
Lawful access is the client’s responsibility. The landlord/agent must:
Ensure valid Form 9 Entry Notice (or other lawful basis) has been issued and any required notice periods met.
Confirm tenant consent/acknowledgment (as applicable) and provide InspectCare written confirmation before attendance.
Provide accurate access instructions and any building/strata rules.
If lawful access is not confirmed, or entry is refused or unsafe, InspectCare may decline or cease attendance and a call-out/abort fee may apply. Our role is supportive and observational, not representative or managerial.
Tenant Viewing Support Disclaimer
InspectCare provides independent rental property viewing attendance and documentation services for prospective tenants who are unable to attend a viewing in person (for example, due to distance, travel, or scheduling conflicts).
When engaged, InspectCare will attend the scheduled viewing, observe the property, and provide timestamped photos and plain-English notes summarising general condition, layout, and any visible red flags. Optional video or live virtual walk-throughs may be provided if permitted by the listing agent.
InspectCare’s role is independent, observational, and informational only. We do not:
Represent, communicate, or negotiate on behalf of the property owner, landlord, or agent;
Conduct leasing or property management activities;
Make tenancy recommendations or application decisions;
Provide legal, financial, or property advice.
It is the responsibility of the tenant or prospective tenant to:
Confirm the official viewing schedule and registration with the listing agency;
Obtain any approvals required for a third-party attendee; and
Review all reports, photos, and notes provided by InspectCare before making any rental decisions.
InspectCare’s reports are factual observations intended to assist decision-making but should not be relied upon as a substitute for formal property inspections, professional advice, or agency-provided documentation.
Tenant Inspection Support Disclaimer
InspectCare provides independent attendance, photography, and documentation services to assist tenants with entry, routine, and exit (bond) inspections.
When engaged, InspectCare may:
Attend the property with or without the tenant present;
Only attend the property with the tenant’s explicit consent in writing;
Photograph and record the property’s condition for tenant-side evidence;
Provide timestamped photos and a plain-English summary to assist with the completion of RTA Form 1a (Entry Condition Report) or Form 14a (Exit Condition Report).
InspectCare’s role is independent, visual and informational only. We do not:
Complete, sign or submit RTA forms;
Provide legal advice or represent tenants in disputes;
Guarantee bond refunds or inspection outcomes.
The tenant remains responsible for:
Reviewing InspectCare’s report, adding personal observations, and submitting any required RTA forms within statutory timeframes;
Ensuring the property is cleaned and prepared according to tenancy requirements;
Maintaining communication with the property manager or landlord.
All InspectCare reports are visual evidence packs only, designed to help tenants maintain accurate records and avoid misunderstandings. InspectCare is not a licensed real estate agent or tenancy representative.
Buyer Viewing Support Disclaimer
InspectCare provides independent on-site attendance and viewing representation for prospective property buyers and investors who are unable to inspect a property in person (such as those interstate, overseas, or time-constrained).
When engaged, InspectCare will attend the scheduled viewing or open home, observe the property, and provide timestamped photos, short videos (if permitted), and plain-English notes outlining visual condition, layout, and environmental observations (e.g. noise, lighting, accessibility).
InspectCare’s role is independent and observational only. We do not:
Provide property valuations, condition certifications, or building/pest reports;
Conduct negotiations, engage with agents on commercial terms, or represent buyers in a legal or contractual capacity;
Offer financial, investment, or legal advice;
Interfere with or influence sales processes or outcomes.
The buyer or client is responsible for:
Registering attendance (where required) with the property’s listing agent;
Providing written authorisation for InspectCare to attend; and
Conducting their own due diligence, including obtaining any necessary professional reports before purchase.
All reports and photos provided by InspectCare are factual visual observations only, intended to assist informed decision-making, and must not be relied upon as a substitute for independent professional advice, building inspections, or legal counsel.
Airbnb & Holiday Property Support Disclaimer
InspectCare provides attendance, light maintenance, and support services for short-term rental, Airbnb, and holiday properties between guest stays or during periods when the property is unoccupied.
Our role is to assist property owners and hosts in maintaining a safe, presentable, and functional property through independent check-ins, upkeep, and coordination where required.
When engaged, InspectCare may:
Attend and visually inspect the property between guest stays or during vacant periods;
Perform light cleaning, tidying, bin management, and general upkeep as directed;
Photograph and document property condition for owner review;
Coordinate or supervise access for trades, cleaners, or service providers (if authorised);
Provide owner updates and timestamped photographic records.
InspectCare’s role is independent and supportive only. We do not:
Manage bookings, guests, or communications on any short-term rental platform;
Collect or handle rental payments, keys, or guest deposits;
Undertake licensed cleaning, pest, electrical, or plumbing work;
Accept liability for guest belongings, lost items, or damages caused by guests or third parties.
The property owner or host remains responsible for:
Ensuring insurance coverage for short-term rental use;
Providing accurate access instructions, lawful authorisations, and safety information prior to attendance;
Engaging appropriate licensed professionals where work beyond InspectCare’s scope is required.
Reports and updates provided by InspectCare are visual and informational only, intended to support maintenance and record-keeping between stays, not as formal property compliance documentation.
Smoke Alarm Checks Disclaimer
InspectCare provides visual and function testing, light cleaning, and photo-documented reporting of smoke alarms to help property owners, landlords, tenants, and agents maintain ongoing safety and compliance awareness.
When engaged, InspectCare may:
Conduct visual inspections of smoke alarm placement and condition;
Perform basic function tests (press-button test and approved aerosol test where permitted);
Check for expired or non-photoelectric units (AS 3786–2014 standard reference only);
Clean accessible vents using a vacuum or soft brush;
Record timestamped photos of each alarm and its location;
Provide a plain-English summary report outlining findings, operational observations, and any recommended follow-up actions.
InspectCare’s role is maintenance-level observation and testing only. We do not:
Install, remove, rewire, or replace alarms (including sealed 10-year lithium units);
Issue compliance certificates or formal smoke-alarm declarations;
Perform any electrical or licensed work;
Guarantee compliance with Queensland smoke alarm regulations (AS 3786–2014 or subsequent amendments).
It is the responsibility of the property owner, landlord, or managing agent to ensure:
All alarms are installed and interconnected by a licensed electrician or approved compliance provider;
Compliance certificates are obtained where required for sale or lease;
Any defective, missing, or expired alarms identified by InspectCare are repaired or replaced by qualified personnel.
InspectCare’s checks are non-invasive and informational only, designed to help residents and property managers maintain safety and document due diligence.
All reports include timestamped photos and brief notes suitable for maintenance logs, insurance documentation, or personal records.
Secure Key Holding & Authorised Access Management Disclaimer
InspectCare provides secure key holding and authorised property access management services to assist homeowners, landlords, tenants, agencies, and trusted trades with coordinated entry to properties during approved appointments.
When engaged, InspectCare may:
Hold spare property keys or access devices for approved ongoing services (e.g. Home Check-Ins, Property Maintenance, Airbnb or Holiday Property Support);
Coordinate lawful and approved access for trades, cleaners, inspectors, or other authorised parties;
Maintain a secure storage system for held keys and access devices;
Record all access events in a key log noting date, time, purpose, and authorised user;
Ensure property is locked and secured after each authorised visit.
InspectCare’s key-holding services are provided under strict confidentiality and security protocols. Keys are stored in labelled, coded containers separate from identifiable client information to minimise risk.
InspectCare will only release or use keys for:
Approved services explicitly authorised by the key owner or managing agent; and
Emergencies where immediate property attendance is required, and prior consent has been granted in writing or confirmed verbally (followed by written confirmation).
InspectCare does not:
Duplicate keys or access devices;
Accept responsibility for keys lost or damaged by third-party contractors or unauthorised users;
Guarantee access for unapproved individuals or parties;
Store keys indefinitely without an active service agreement.
Clients engaging InspectCare for key holding agree that:
They are the lawful keyholder or have authority from the owner/agent to delegate access;
They remain responsible for notifying InspectCare of any tenant, ownership, or access changes;
They must request key retrieval or destruction upon termination of services.
InspectCare maintains reasonable security and confidentiality practices to protect stored keys but cannot be held liable for unauthorised access resulting from external theft, client negligence, or third-party misuse beyond our control.
Insurance Claim Damage Reports Disclaimer
InspectCare provides independent photographic, video, and written documentation services to assist homeowners, landlords, tenants, and insurers in evidencing property damage or condition following incidents such as storms, floods, break-ins, or accidents.
When engaged, InspectCare may:
Attend the property to visually inspect and document areas of reported damage;
Capture timestamped photos and/or video footage of affected areas and surroundings;
Compile plain-English written summaries describing observed conditions and potential causes (where visually apparent);
Provide an evidence package suitable for submission to insurers, property managers, or relevant authorities;
Coordinate or supervise entry for trades or loss assessors, if authorised.
InspectCare’s role is independent, observational, and informational only. We do not:
Provide professional engineering, building, or structural assessments;
Issue official insurance assessments, valuations, or claim determinations;
Guarantee acceptance of claims or insurer outcomes;
Perform licensed repair or restoration work;
Offer legal or financial advice regarding policy coverage.
Responsibility for claim lodgement, insurer communication, and repair authorisation rests solely with the property owner, landlord, or managing agent.
InspectCare’s reports and media are factual records prepared with reasonable care to assist in documenting damage or conditions present at the time of attendance. All evidence packages include timestamped photos or videos and a plain-English report suitable for insurance documentation or personal record-keeping.
InspectCare is not liable for any losses, delays, or claim rejections resulting from insurer decisions, claim processing errors, or circumstances outside our control.
Insurance & Reporting Limitations
Our reports may assist with insurance claims; however, we cannot guarantee insurer acceptance or coverage outcomes. You remain responsible for meeting your policy’s inspection and maintenance requirements.
Keys & Access Devices - Loss/Damage Cap
While we use reasonable security to store keys, fobs, and access devices, our liability for loss or damage (caused by our negligence) is limited to the reasonable direct cost of replacement and re-keying of affected locks or access points, up to a maximum of $500 per incident. This cap does not apply where prohibited by law.
Privacy & Data Handling
Personal information is collected and used in accordance with our Privacy Policy. By engaging our services, you consent to the secure collection, use and storage of your data and property imagery.
Data Retention
InspectCare retains reports, photographs, and correspondence for a minimum of 12 months or longer where required by law, after which such data may be securely deleted.
Communications & Notifications
By engaging InspectCare, you consent to receiving service updates, booking confirmations, and reports via email, SMS, or encrypted messaging platforms such as WhatsApp or Telegram.
Intellectual Property
All reports, templates, photos, videos and website materials are the intellectual property of InspectCare. Clients receive a limited right to use deliverables for personal or business record-keeping only. They may not be resold, reproduced or distributed commercially without written consent.
Governing Law
These Terms are governed by the laws of Queensland, Australia, and any disputes will be handled in Queensland courts.
Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, utility outages, emergencies, strikes, public safety incidents, or acts of government. We may reschedule services at our discretion where conditions are unsafe or access is affected.
Dispute Resolution
If a dispute arises, both parties agree to attempt resolution in good faith within 14 days. If unresolved, either party may refer the matter to mediation in Brisbane, QLD before commencing legal proceedings. Nothing restricts a party from seeking urgent injunctive relief.
Severability & Entire Agreement
If any provision of these Terms is held invalid or unenforceable, it will be read down or severed without affecting the remaining provisions. These Terms, together with any written quote or booking confirmation, constitute the entire agreement between the parties in relation to the services provided.
Contact Us
InspectCare
Email: info@inspectcare.com.au
Website: www.inspectcare.com.au
Service Area: Brisbane, Gold Coast & South East Queensland
Definitions
In these Terms, “client”, “you”, or “your” refers to the person or entity engaging InspectCare. “Services” refers to any attendance, inspection, report, maintenance, check-in, or related task performed by InspectCare.
Acknowledgement
By using InspectCare’s website or services, you acknowledge that you have read and understood these Terms, accept all disclaimers and limitations of liability, and agree to be bound by them.