Home Check-Ins for Absent Residents & Holiday Properties

Scheduled walk-arounds & visual inspections of your home’s exterior & all entry points to ensure everything appears secure, undisturbed & well maintained.

• What we look at: doors, windows, locks, gates, garage/side access, meter boxes, visible fencing, letterbox and street frontage.

• What we flag immediately: signs of forced entry or tampering, smashed glass, open/ajar windows, unsecured gates, hazards on paths/entries.

• What you receive: timestamped photos + brief summary noting anything unusual and actions taken.

We monitor lawns, gardens and outdoor spaces; noting storm damage, overgrowth, fallen branches or anything out of place.

• Observation focus: trip hazards, fallen limbs, blocked drains/gutters (visible from ground), evidence of trespass, dumped items.

• Pool checks (visual): water level, pump/filter status lights & obvious leaks (no water testing or servicing).

• Minor tidy-ups (included): close/secure gates, move light debris off paths, straighten bins/furniture after wind. (Larger work sit under “light maintenance” add-on.)

• External switchboard: A single tripped circuit can disable: fridges/freezers (spoiled/mouldy food), stall pool pumps (green pools/pump damage), air conditioning units (High internal temps in hotter months) and disable auto gates/doors (no access). We detect, document & restore power safely (or escalate to an electrician)
  
  (Internal switchboard checks sit under “interior Check-Ins”.)

Small but important tasks like dealing windows, shutting off hoses, clearing light debris stop minor problems from becoming costly ones.

• Quick fixes we do on the spot: turn off running taps/hoses, re-seat loose flyscreens, return/secure furniture moved by high winds, close unlatched windows/doors, remove small debris from high-traffic areas.

• Risk prevention: sandbag/door towel placement for minor ingress, warning notes for slipper surfaces, remove tripping hazards or temporary tape to mark hazards.

• Escalation rule: if a task requires tools, specialist skills, height access, or >10 minutes, we recommend an add-on service or a tradie.

We collect mail, rotate bins, and maintain that “lived-in” look; helping deter break-ins and avoid council complaints/issues.

• Mail: collect, stack neatly in a nominated safe spot (out of street sight); can photograph key items on request.

• Bins: put out/bring in on council schedule; check lids closed/secure after storms.

• Optional add-on: bin cleaning

With. your permission, we securely hold a spare key for emergency access or scheduled entry by approved parties. Every use is logged for transparency.

• Storage: off-site in a lockbox with unique identifiers (not your street address).

• Access controls: keys only used with your explicit approval (except pre-authorised emergencies).

• Audit trail: date/time, purpose, staff member, and duration recorded for each use.

Following major weather events or alerts, we attend your property to assess exterior damage, provide photo updates and notify you of urgent concerns.

• On arrival: safety sweep (downed lines avoided), perimeter check, quick risk triage.

• Checks performed: broken fences, leaks/ingress points, fallen branches, power status, pool equipment status, security system panels (where visible).

• Immediate actions: simple temporary securing (e.g. close/secure points of entry, turn off water/source where accessible).

• Documentation: timestamped photos/video + incident notes you can pass to your insurer.

• Escalation: organise SES/trades as needed; supervise access if requested.

Subtle cues like alternating blinds & lights to help the home look occupied. (Personnel can wear bodycams upon entry upon request).

• What we do: vary blinds/curtains, alternate interior/exterior lights on approved circuits/timers, move small porch items.

• How we do it: randomised patterns/schedules so the property doesn’t look automated.

At your request, we inspect interior spaces for storm damage, check switchboards, fridges/freezers and confirm systems after outages. Bodycams available upon request.

• Entry protocol: alarm codes or key fobs (if supplied), bodycam on request, shoes off/booties where appropriate, rooms visited recorded.

• What we check: signs of water ingress/mould/smells, tripped breakers, vital appliances such as fridges/freezers/air conditioners, internal temperature check, close windows only accessible from inside, beeping alarms/smoke detectors, AC controller errors, obvious leaks in wet areas & essential lights functional.

• Quick actions: reset tripped breakers, power-cycle internet modems, shut off obvious water sources, place towels/buckets to mitigate until a tradie attends.

• Boundaries: no dismantling, rewiring, roof access or specialist repairs (we will coordinate a qualified trade at your request).

Every visit includes timestamped photos and a brief summary delivered to your phone or email.

• Standard visit: 10-30 timestamped photos (depending on property size & level of service). Plain English report provided. Video report optional.

• Delivery: email, WhatsApp or Telegram within the agreed window after each visit.

• Record-keeping: we retain copies for an agreed period so you have an audit trail on hand.

We coordinate access for your preferred tradespeople, cleanres or service providers and supervise entry & lock-up if required (at an additional cost).

• Before the visit: confirm scope, expected arrival/departure and ID.

• During: meet & greet, unlock/lock, remain on-site if supervision is requested, capture progress photos if helpful.

• After: lock-up confirmation and short note (and photos if requested). (Workmanship remains the responsibility of the trade provider).

Routine logs, photos and reports to help keep your cover in good standing for unoccupied properties.

• Visit logs: dates, times, who attended, checklist. of areas reviewed and any actions taken.

• Evidence bundle (on request): timestamped images/video, storm-event notes, simple incident timeline you can submit to your insurer.

• Before cleanup documentation: we capture the scene prior to any rectification so you can retain proof of loss/impact.

• Optional claim support: quote gathering, tradie coordination and follow-up photos after works. A valuable add-on for absentee landlords, homeowners & property managers.

• Important: our documentation is insurer-friendly and helps minimise the risk of claim issues. It does not guarantee claim outcomes.